🔄 What Is Your Return Policy?

We want you to love what you buy — but if something’s not right, we’re here to help. Below is everything you need to know about returns, refunds, and exchanges.

✅ Items Eligible for Return

You can return most products within 30 days of delivery if:

• The item is unused, in its original condition

• All original packaging, accessories, and manuals are included

• You have your order number or receipt

❌ Items Not Eligible for Return

Returns are not accepted for:

• Used or damaged items (unless defective)

• Digital products or downloadable software

• Gift cards

• Perishable or hygiene products (e.g. earbuds, opened shavers)

• Final sale or clearance items (marked as non-returnable)

🔁 Exchanges

Need a different model, size, or color?

• You can request an exchange for eligible items within the same 30-day window

• Exchanges are subject to product availability

💸 Refund Process

Once we receive and inspect your return:

• You’ll get a confirmation email

• A refund will be issued to your original payment method

• Processing time: 3–5 business days (may vary by bank)

⚠️ Shipping fees (if applicable) are non-refundable unless the return is due to an error or defective product.

🚚 How to Make a Return

1. Go to your My Orders page and select the item

2. Click “Request Return”

3. Follow the instructions to generate a return label or shipping info

4. Pack your item securely and ship it back

Or contact our support team directly:
📧 Start a return | 💬 Live chat

📦 Return Shipping

• If the return is due to defect or error, we cover the return shipping.

• For other reasons (e.g. changed mind), you may be responsible for return shipping costs.

🧾 Proof of Purchase Required

Always include your order number or receipt with your return package so we can process it quickly.

💬 Need Help?

If you're unsure whether your item qualifies for return or you need help with the process, contact us — we're happy to assist.