We want you to shop with confidence. Here’s everything you need to know about warranties and certifications when buying electronics from us.
📜 What Is a Product Warranty?
A warranty is a promise from the manufacturer (or sometimes from us) that your product will work as expected for a certain period.
🕒 Types of Warranties We Offer:
| Warranty Type | Description |
|---|---|
| Manufacturer Warranty | Coverage provided directly by the brand (e.g., Samsung, HP, Lenovo). Usually 12 months. |
| Store Warranty | Coverage offered by us, often on refurbished or open-box items. May vary from 3 to 12 months. |
| Extended Warranty (Optional) | Add-on protection you can purchase for longer coverage (up to 2–3 years). |
🧾 What Does the Warranty Cover?
Most standard warranties include:
✅ Defects in materials or workmanship
✅ Hardware malfunctions not caused by user error
✅ Replacement of faulty parts or the entire unit (if repair isn't possible)
🚫 Warranties do not cover:
Accidental damage (drops, spills, cracked screens)
Loss or theft
Unauthorized repairs or modifications
Normal wear and tear (e.g., battery degradation)
📌 How to Claim a Warranty
Keep your invoice or proof of purchase (digital or printed).
Contact us or the manufacturer's support team.
Describe the issue and provide photos or videos if needed.
Follow return/shipping instructions if a repair or replacement is approved.
👉 Need help? Click here to start a warranty claim
🔍 What Are Product Certifications?
Certifications help ensure your product meets safety and quality standards.
🏷️ Common Certifications:
| Certification | What It Means |
|---|---|
| CE (Europe) | Product meets European safety standards |
| FCC (USA) | Approved for use in the U.S. and doesn't interfere with other electronics |
| RoHS | Restricts use of hazardous materials (eco-friendly) |
| Energy Star | Energy-efficient and environmentally friendly |
| ISO | Meets global quality or safety standards |
You’ll usually find these symbols on the packaging or in the product manual.
We clearly indicate the warranty period on the product page.
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